Privacy Policy
Your privacy is important to us at Prime HVAC Texas
Last Updated: October 9, 2025
Prime HVAC Texas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (phone, email, address)
- Service address and property details
- Payment information for services
- Communication preferences
- Service history and maintenance records
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Device information
- Cookies and tracking data
How We Use Your Information
Service Delivery
- • Schedule and provide HVAC services
- • Process payments and billing
- • Maintain service records
- • Provide customer support
Communication
- • Send service reminders
- • Provide maintenance updates
- • Share promotional offers
- • Emergency service notifications
Business Operations
- • Improve our services
- • Analyze website usage
- • Comply with legal requirements
- • Protect against fraud
Marketing
- • Send newsletters and updates
- • Customize website content
- • Targeted advertising
- • Customer satisfaction surveys
Information Sharing and Disclosure
We Do Not Sell Your Information
Prime HVAC Texas does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in these circumstances:
- Service providers (payment processors, scheduling systems)
- Legal compliance and law enforcement
- Business transfers or mergers
- With your explicit consent
- Emergency situations involving safety
Data Security
Encryption
All data transmitted is encrypted using SSL/TLS protocols
Secure Storage
Data stored on secure servers with access controls
Staff Training
Employees trained on data protection and privacy
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Essential Cookies
- • Website functionality
- • Security features
- • Form submissions
Analytics Cookies
- • Website performance
- • User behavior analysis
- • Service improvements
Your Rights and Choices
Access Your Data
Request a copy of your personal information
Correct Information
Update or correct inaccurate data
Delete Data
Request deletion of your information
Opt-Out Marketing
Unsubscribe from promotional emails
Data Portability
Export your data in a usable format
Restrict Processing
Limit how we use your information
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and tax documentation
Generally, we retain customer information for 7 years after the last service interaction, unless required by law to retain it longer.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to customers
- Updating the "Last Updated" date
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Prime HVAC Texas
Professional HVAC Services
Serving All of Texas
This Privacy Policy is effective as of October 9, 2025 and applies to all information collected by Prime HVAC Texas.